Delivery Information

TURNAROUND TIME

The majority of orders containing items listed as “In Stock” will ship the same day if placed on a *weekday before 2 pm EST when shipping via TNT*. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.

TRANSIT TIMES

The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the selected parcel carrier. For specific delivery estimates, you can usually find detailed information on the carrier’s website or you can also contact one of our customer service representatives for specific details. As a general rule, TNT transit times are as follows:
TNT Road Express - Delivered within 1-2 Business Day's to most states Local Couriers Service - Next day Delivery

OUT-OF-STOCK ORDERS

If an order is placed for a product that is labelled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. SubiMegastore reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.

INTERNATIONAL SHIPPING

Subimegastore ships packages all over the globe. If you would like to see an estimated cost of shipping an item(s) internationally, simply add the desired item(s) to your Shopping Cart and use the "Calculate Shipping" feature. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by SubiMegastore. By law, SubiMegastore is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, SubiMegastore reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policies

PO BOX SHIPMENTS

SubiMegastore does not post items to PO Boxes with any provider other than Australia Post themselves.

BILLING / SHIPPING ADDRESSES

If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.

DAMAGED / LOST SHIPMENT

If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included in the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. SubiMegastore is not liable for damage claims that are denied due to customer negligence.